Splashbacks

Your splashback although made from toughened glass should be handled with care and should never be placed directly on any hard surfaces such as floor tiles, granite worktops or tiles. Remember your splashback is prone to shattering if the edge of the glass meets these surfaces especially as the glass is at its most vulnerable when it is not fitted to the wall. Stand your splashback upright on wood or carpeted surfaces and try to fit your splashback asap. Always wear gloves and protective glasses when handling your splashback. Always keep unfitted glass in a safe place and keep away from children.

Your splashback is made in 6mm low toughened pilkington glass and conforms to BS 6206-EN-12600. All splashbacks are heat proof and toughened and can be used behind hobs and gas cookers. We only use toughened low iron glass in all splashbacks that we supply unlike some of our competitors who use standard float glass. Normal float glass can distort the image or colour as the iron content gives a slight green appearance to the glass. Low iron glass gives a much sharper colour and image and therefore a better appearance. All splashbacks are polished, this is where the edge of the glass has been machined in order to give a smooth surface to the edge of the glass. Your splashback will arrive safely packaged and all packaging should be removed carefully on a flat surface. Your splashback will have a clear laminated backing to protect the back of your splashback this should not be removed when you receive your splashback.

Returning Undamaged or Non-Defective Goods

IMPORTANT

As all splashbacks are made to order, unless the product is defective, you will not be able to return any product.
We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE
That, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to The Wimbledon Print company.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods
If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

Faulty Goods
You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed.

Incorrect Goods
If you discover that we’ve sent you the incorrect goods, you can contact our office on 020……… or email us at info@thewimbledonprintcompany.co.uk or in writing at our address above. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE
In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your statutory rights.